Orders

What is your Return & Refund Policy?

We encourage customers to carefully review your orders prior to purchasing, including shipping address and payment method. Please review all ingredient lists to determine if the flavor profile and contents of the product are suitable before your purc

Do you offer exchanges?

SAVA does not offer exchanges. We encourage customers to carefully review your orders prior to purchasing, including shipping address and payment method. Please review all ingredient lists to determine if the flavor profile and contents of the produc

What is your Shipping Policy?

SAVA offers Shipping Protection as an option during checkout. If you opt in, we guarantee a refund or replacement if your order is lost, damaged, or stolen. We currently ship to the U.S and Canada. Please allow 1-3 business days for processing and ha

How do I cancel my order?

Please reach out to [email protected] with your order number & requested cancellation. Our team works on a first-come, first-served basis. We ask for your patience as our team works diligently to help everyone!

How do I track my order?

You’ll receive shipping updates to the email address associated with your order! If you are not receiving any emails, please check your spam inbox or other email addresses. If you need further assistance, please reach out to [email protected] so

Do you ship internationally?

SAVA ships to the U.S. and Canada! Please email [email protected] with your country, and our team will make a note of your request.

Something is wrong with my order. Can you help?

We are sorry to hear this! If your order is wrong in any way, please reach out to [email protected] so our team can document this situation & make it right. Pictures are helpful evidence.