What is your Shipping Policy?Updated 5 days ago

SAVA offers Shipping Protection as an option during checkout. If you opt in, we guarantee a refund or replacement if your order is lost, damaged, or stolen. 

We currently ship to the U.S and Canada. Please allow 1-3 business days for processing and handling, regardless of shipping speed selected at checkout. An email with tracking information will be sent to the email address associated with your order. Please check all inboxes. 

Packages are delivered to the shipping address you provide at checkout. Please use an address where someone will be available to accept the package. Note that it is up to the delivery courier to decide if the package is safe to leave. If they deem it unsafe, they will hold the package at a local post office or reschedule the delivery.

Kindly note that our customer service team has access to the same tracking visibility that you do. 

We offer free shipping on:

• All U.S. orders of $125+ before taxes and after discount codes. 
• All U.S. subscription orders of $60+ before taxes and after discount codes. 
• We do not offer free shipping internationally at this time. 

To avoid delays, note that inaccurate or incomplete addresses provided at checkout, or unverified order details, may delay processing. We encourage all customers to thoroughly review all checkout information to ensure delays are avoided. We are not held accountable for delays by the postal carrier. 

In the event that your package does not arrive, we recommend checking with neighbors and local mail carriers prior to contacting us. Sometimes packages show up within the next couple of business days. If your package appears to be lost in transit, please email [email protected]. Kindly note that our customer service team has access to the same tracking visibility that you do. Packages that have not been scanned in 10+ business days can be replaced by our team at no additional cost to you.