What is your Return & Refund Policy?Updated 5 days ago

We encourage customers to carefully review your orders prior to purchasing, including shipping address and payment method. Please review all ingredient lists to determine if the flavor profile and contents of the product are suitable before your purchase.

Please note that this policy applies to products purchased directly from our online store. 

• For duplicate purchases, forgotten subscriptions, or accidental overstocks:

  • If the product is unopened and within 30 days post-purchase date, our team can help you return your package. Please email [email protected] with your order number. A refund for the product(s), not including shipping costs, will be issued once the package is returned and processed. 

• For purchases from a retailer outside of our direct shop site:

  • Please refer to that retailer’s return policy. 

• For purchases made at a conference, booth, or event:

  • All sales are final unless the product is found to be defective & proof of purchase provided via email receipt. 

• For purchases including gift cards and digital downloads:

  • These sales are final and cannot be refunded.

• For damaged goods: 

  • SAVA offers shipping protection as an option during checkout. If you opted for Shipping Protection, we guarantee a refund or replacement if your order is lost, damaged, or stolen.

  • If your products are damaged upon arrival, please email pictures of damage to [email protected] within 7 days of arrival. Our team would love to make this right! 

• Not enjoying your product: 

  • If the product is unopened and within 30 days post-purchase date, our team can help you return your package. Please email [email protected] with your order number. A refund for the product(s), not including shipping costs, will be issued once the package is returned and processed. 

  • If opened, our team is unable to accept returns due to the nature of our products. We still welcome your feedback at [email protected] with a brief description of your experience. 

• Package didn’t arrive:

  • If package is marked as delivered, we recommend checking with your neighbors and local mail carriers prior to contacting us. Sometimes packages show up within the next couple business days. 

  • If your package appears to be lost in transit, please email [email protected]. Packages that have not been scanned in 10+ business days can be replaced by our team at no additional cost to you. 

• For international orders: 

  • At this time, international purchase orders cannot be returned or refunded. If your products are damaged upon arrival, please email pictures of damage to [email protected] within 7 days of arrival. Our team would love to make this right!

• Forgot to add a discount code:

  • Discount codes cannot be applied retroactively. Our team works on a first-come, first-served basis, and orders are fulfilled as quickly as possible. Please email [email protected] if you have any questions.